Frequently asked questions
Choose one of these categories:
What do I need to enjoy the Montréal en Histoires-Cité Mémoire experience?
You’ll need a smartphone or touchscreen tablet on which you have previously downloaded the Montréal en Histoires-Cité Mémoire mobile app and its content.
Where can I download the Montréal en Histoires-Cité Mémoire mobile app?
The app is available as a free download on Google Play and the App Store.
We recommend downloading the circuit of your choice before your visit.
Is the Montréal en Histoires-Cité Mémoire mobile app free?
Yes. The app is available for free download on Google Play and the App Store. It features many narrated points of interest and augmented reality experiences. It is also the tool used to experience Cité Mémoire, created by Michel Lemieux and Victor Pilon in collaboration with Michel Marc Bouchard.
Is it preferable to download the mobile app before going on the various circuits?
Yes, it is indeed preferable to download the Montréal en Histoires-Cité Mémoire mobile app beforehand as well as your circuit contents.
In Old Montréal, connect to the free network MTLWiFi.
Can I access the various circuits as well as the Cité Mémoire creation at any time?
The mobile app is available at all times. Thus, you will be able to enjoy the experience whenever you want. The projections schedule is available on Cité Mémoire‘s page.
The application offers nighttime circuits as well as daytime ones. The nighttime circuits include the Cité Mémoire nighttime tableaux, available after sunset.
I’m a person with reduced mobility. Can I still enjoy the various circuits?
Absolutely. The mobile app will take you on a stroll through the streets of Old Montreal. Please note that some circuits are more easily accessible to people with reduced mobility than others.
I’m a visually impaired person. Can I still enjoy the various circuits?
Yes. Each point of interest, nocturnal tableau and experience in augmented reality features narrated audio content about the various historical events. The content is available in four different languages.
What are the experiences offered with Montréal en Histoires mobile app?
The mobile app offers four types of experiences:
Cité Mémoire tableau (yellow house): The application gives access to the soundtrack of the Cité Mémoire piece, the associated historical context, and synchronization with the projection. It’s important to be on-site for the experience.
Point of interest (blue dot): The point of interest indicates the places where the history of a building, museum, heritage feature, monument, person or event is told. There is an audio narration with some photos.
Augmented reality (white eye): Augmented reality is images or animation superimposed on real elements allowing us to modify our perception of reality on the screens of our smartphones or touchscreen tablets.
Virtual reality (green cap): Virtual reality brings an immersive experience to life by recreating a real or imaginary environment that plunges the user into the heart of the action.
How can I experience Cité Mémoire?
By strolling through the streets of Old Montreal, Old-Port of Montréal and at Fairmont The Queen Elizabeth hotel with a smartphone or tablet in hand and headphones on, you will discover the nighttime tableaux that make up the Cité Mémoire experience.
Once you’ve reached the location of a nighttime tableau, stand in the right area near the marker. Tap the yellow house icon in the app to listen to the nighttime tableau that’s in progress.
To listen to Cité Mémoire, you must download the Montréal en Histoires mobile app and its contents, and you must connect to the free network MTLWiFi.
How can I have Wi-Fi access?
- Open your list of available Wi-Fi networks
- Make sure your Wi-Fi option is enabled
- Select MTLWiFi
- You’re now set to go!
Is there a circuit to follow?
The mobile app provides daytime and nighttime circuits with the suggested length of time for each, and you can make your choice based on your availability.
That said, you can also walk around freely to make your own techno-historical circuit and explore the content wherever you are.
What is the difference between a nightime circuit and a daytime circuit?
The nighttime circuits include Cité Mémoire nighttime tableaux as well as augmented reality experiences and points of interest. Since the tableaux aren’t available until the sun sets, the daytime circuits offer a mixture of augmented reality experiences and points of interest.
Can I complete several circuits during a single visit?
Of course! The app suggests various circuits of 30 and 60 minutes. It is also possible to walk around freely.
Is it possible to eat, drink or take a break during a circuit?
Yes. The circuits take you on a stroll through the streets and alleys of Old Montreal. There will be many cafés and restaurants for you to enjoy along the way.
If I have problems with the mobile app or if there seems to be a problem with the projections, what can I do?
A team of agents is available on the ground to answer your questions. Cité Mémoire agents are identified with a jacket or a coat bearing the Montréal en Histoires logo.
Have the circuits been adapted for school field trips?
Montréal en Histoires offers a techno-historic treasure hunt-style activity specifically created for secondary school students. To organize this activity, please visit the School Zone.
Are there tours of Cité Mémoire?
Montréal en Histoires offers Tours and Private tours allowing you to discover Cité Mémoire’s creation.
For a Tour, you can reserve your place, any Friday (French and English) or Saturday (French and English) from May 18th to Septembre 15th, 2018.
Private tours are also available. Gather your group and enjoy a tour of Cité Mémoire. Private tours are offered every night that the projections are shown, all year round.
For all the details, please go to the Tour page.
If you are tour operator, please feel free to contact us: firstname.lastname@example.org
What happens if there isn’t enough storage space on my smartphone or digital tablet?
You can free up some space by deleting other applications from your device or by manually deleting content from our app that you have already browsed. You can do this by going into the Montréal en Histoires app’s content management section within the settings menu.
What does an augmented reality experience consists of?
Augmented reality means superimposing 2D or 3D virtual images on actual, physical elements, thereby altering our perception of reality.
Locations featuring augmented reality experiences are identified by terminals adorned with the Montréal en Histoires colours, and also on the app itself.
What does a virtual reality experience consists of?
Virtual reality provides an immersive experience by recreating a real or imaginary environment that plunges the user into the heart of the action. This experience can be brought to you through a smart phone using a virtual reality headset or simply by using the 360 degree video function on your smartphone or tablet.
Cité Mémoire – Fairmont The Queen Elizabeth hotel
Where are the tableaux in the Fairmont The Queen Elizabeth Hotel?
The Cité Mémoire and Bed-In for Peace tableaux are panoramic projections on the walls of the Agora, a reception hall located in the lobby of the hotel. The projection schedule is subject to change without notice.
The interactive river is located in the hotel’s underground passage leading to Place Ville Marie.
Do I need the Montréal en Histoires app to view the tableaux?
Since the tableaux are continuously displayed, you do not need the free Montréal en Histoires app to view them. However, you will need the app to view the augmented reality for The Queen Elizabeth.
Are the tableaux at the Fairmont The Queen Elizabeth Hotel viewable at all times?
Since the Cité Mémoire and The Bed-In for Peace tableaux are found in the Agora, they cannot be viewed when there is a private event being held there. However, the interactive river is always viewable.
Can I view the Cité Mémoire tableaux at the Fairmont The Queen Elizabeth even if I am not a hotel guest?
Of course! The Fairmont The Queen Elizabeth Hotel is pleased to open its doors to all Montrealers, tourists and visitors to view the Cité Mémoire works.
Cité Mémoire – Complexe Desjardins
Does the image portray the story of the founders of Desjardins?
Cité Mémoire presents a poetic and fictionalized portrait of the story of Alphonse and Dorimène Desjardins, this pioneering entrepreneurial couple who worked hand in hand to found and ensure the success of the first savings and credit cooperative in America.
Where can we see this scene?
The Cité Mémoire Dorimène et Alphonse scene is projected every day, twice every hour, on the large glass atrium inside Complexe Desjardins, from dusk until 11 p.m.
Do we need the Montréal en Histoires mobile application to experience the scene?
To listen to the audio and narrative, available in four languages, the mobile application is required. We recommend that you bring headphones and pre-download the application and its contents before your visit. There are also two listening areas with speakers that allow you to hear the French audio of the scene. These areas are clearly identified at the Complexe Desjardins Centre.
Is it free or do I have to buy or purchase food in the Complex?
No. It is free of charge. Just like the Montréal en Histoires mobile application that lets you live the Cité Mémoire experience.
What do I need to experience Montréal en Histoires’ virtual reality?
The majority of the virtual reality experiences presented by Montréal en Histoires are free and require no additional equipment. Indeed, Montréal en Histoires makes this technology accessible to all thanks to free self-service terminals.
Furthermore, users who have a virtual reality headset can go to Place d’Armes in order to experience the virtual reality of Montréal en Histoires–Cité Mémoire. Nevertheless, for those who do not own a headset, it’s still possible to view the video directly on the webpage.
Where can I find the Montréal en Histoires virtual reality terminals?
Visit the Virtual Reality webpage to see the different sites where the Montréal en Histoires virtual reality terminals are located.
What if I don’t have a headset but I want to experience the virtual reality creation at Place d’Armes?
Good news—the virtual reality video is accessible on Montréal en Histoires’s website: www.montrealenhistoires.com/en/vr-2/. Although it’s not in 360 degrees, you’ll still be able to learn about the history behind the Cité Mémoire creation.
Are there any restrictions to the use of the Montréal en Histoires virtual reality terminals?
The use of the terminals and the virtual reality headsets includes certain restrictions and recommendations. We invite you to read these restrictions and recommendations before embarking on the experience. (https://www.montrealenhistoires.com/wp-content/uploads/2017/12/Restrictions-recommendations-VR-MEH_ENG.pdf)
Can children use the virtual reality terminals?
For security reasons, the use of the virtual reality terminals is strictly reserved to visitors aged 13 and over.
We invite you to read the restrictions and recommendations related to virtual reality before embarking on the experience. (https://www.montrealenhistoires.com/wp-content/uploads/2017/12/Restrictions-recommendations-VR-MEH_ENG.pdf)
Are the virtual reality terminals free?
All of the Montréal en Histoires virtual reality experiences are free, as are the mobile app and the Cité Mémoire creation.