Frequently asked questions

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Choose one of these categories:

Getting there

You’ll need a smartphone or touchscreen tablet on which you have previously downloaded the Montréal en Histoires-Cité Mémoire mobile app and its content.

The app is available as a free download on Google Play and the App Store.

We recommend downloading the circuit of your choice before your visit.

Yes. The app is available for free download on Google Play and the App Store. It features many narrated points of interest and augmented reality experiences. It is also the tool used to experience Cité Mémoire, created by Michel Lemieux and Victor Pilon in collaboration with Michel Marc Bouchard.

Yes, it is indeed preferable to download the Montréal en Histoires-Cité Mémoire mobile app beforehand as well as your circuit contents.

In Old Montréal, connect to the free network MTLWiFi.

The mobile app is available at all times. Thus, you will be able to enjoy the experience whenever you want. The projections schedule is available on Cité Mémoire‘s page.

The application offers nighttime circuits as well as daytime ones. The nighttime circuits include the Cité Mémoire nighttime tableaux, available after sunset.

Absolutely. The mobile app will take you on a stroll through the streets of Old Montreal. Please note that some circuits are more easily accessible to people with reduced mobility than others.

Yes. Each point of interest, nocturnal tableau and experience in augmented reality features narrated audio content about the various historical events. The content is available in four different languages.

I’m there

The mobile app offers four types of experiences:

Cité Mémoire tableau (yellow house): The application gives access to the soundtrack of the Cité Mémoire piece, the associated historical context, and synchronization with the projection. It’s important to be on-site for the experience.

Point of interest (blue dot): The point of interest indicates the places where the history of a building, museum, heritage feature, monument, person or event is told. There is an audio narration with some photos.

Augmented reality (white eye): Augmented reality is images or animation superimposed on real elements allowing us to modify our perception of reality on the screens of our smartphones or touchscreen tablets.

Virtual reality (green cap): Virtual reality brings an immersive experience to life by recreating a real or imaginary environment that plunges the user into the heart of the action.

By strolling through the streets of Old Montreal, Old-Port of Montréal and at Fairmont The Queen Elizabeth hotel with a smartphone or tablet in hand and headphones on, you will discover the nighttime tableaux that make up the Cité Mémoire experience.

Once you’ve reached the location of a nighttime tableau, stand in the right area near the marker. Tap the yellow house icon in the app to listen to the nighttime tableau that’s in progress.

To listen to Cité Mémoire, you must download the Montréal en Histoires mobile app and its contents, and you must connect to the free network MTLWiFi.

  • Open your list of available Wi-Fi networks
  • Make sure your Wi-Fi option is enabled
  • Select MTLWiFi
  • You’re now set to go!

The mobile app provides daytime and nighttime circuits with the suggested length of time for each, and you can make your choice based on your availability.

That said, you can also walk around freely to make your own techno-historical circuit and explore the content wherever you are.

The nighttime circuits include Cité Mémoire nighttime tableaux as well as augmented reality experiences and points of interest. Since the tableaux aren’t available until the sun sets, the daytime circuits offer a mixture of augmented reality experiences and points of interest.

Of course! The app suggests various circuits of 30 and 60 minutes. It is also possible to walk around freely.

Yes. The circuits take you on a stroll through the streets and alleys of Old Montreal. There will be many cafés and restaurants for you to enjoy along the way.

A team of agents is available on the ground to answer your questions. Cité Mémoire agents are identified with a jacket or a coat bearing the Montréal en Histoires logo.

Groups

Montréal en Histoires offers a techno-historic treasure hunt-style activity specifically created for secondary school students. To organize this activity, please visit the School Zone.

Montréal en Histoires offers Tours and Private tours allowing you to discover Cité Mémoire’s creation.

For a Tour, you can reserve your place, any Friday (French and English) or Saturday (French and English) from May 18th to Septembre 15th, 2018.

Private tours are also available. Gather your group and enjoy a tour of Cité Mémoire.  Private tours are offered every night that the projections are shown, all year round.

For all the details, please go to the Tour page.

If you are tour operator, please feel free to contact us: info@montrealenhistoires.com

Technical questions

You can free up some space by deleting other applications from your device or by manually deleting content from our app that you have already browsed. You can do this by going into the Montréal en Histoires app’s content management section within the settings menu.

Augmented reality means superimposing 2D or 3D virtual images on actual, physical elements, thereby altering our perception of reality.

Locations featuring augmented reality experiences are identified by terminals adorned with the Montréal en Histoires colours, and also on the app itself.

Virtual reality provides an immersive experience by recreating a real or imaginary environment that plunges the user into the heart of the action. This experience can be brought to you through a smart phone using a virtual reality headset or simply by using the 360 degree video function on your smartphone or tablet.

Cité Mémoire – Fairmont The Queen Elizabeth hotel

The Cité Mémoire and Bed-In for Peace tableaux are panoramic projections on the walls of the Agora, a reception hall located in the lobby of the hotel. The projection schedule is subject to change without notice.

The interactive river is located in the hotel’s underground passage leading to Place Ville Marie.

Since the tableaux are continuously displayed, you do not need the free Montréal en Histoires app to view them. However, you will need the app to view the augmented reality for The Queen Elizabeth.

Since the Cité Mémoire and The Bed-In for Peace tableaux are found in the Agora, they cannot be viewed when there is a private event being held there. However, the interactive river is always viewable.

Of course! The Fairmont The Queen Elizabeth Hotel is pleased to open its doors to all Montrealers, tourists and visitors to view the Cité Mémoire works.

Cité Mémoire – Complexe Desjardins

Cité Mémoire presents a poetic and fictionalized portrait of the story of Alphonse and Dorimène Desjardins, this pioneering entrepreneurial couple who worked hand in hand to found and ensure the success of the first savings and credit cooperative in America.

The Cité Mémoire Dorimène et Alphonse scene is projected every day, twice every hour, on the large glass atrium inside Complexe Desjardins, from dusk until 11 p.m.

To listen to the audio and narrative, available in four languages, the mobile application is required. We recommend that you bring headphones and pre-download the application and its contents before your visit. There are also two listening areas with speakers that allow you to hear the French audio of the scene. These areas are clearly identified at the Complexe Desjardins Centre.

No. It is free of charge. Just like the Montréal en Histoires mobile application that lets you live the Cité Mémoire experience.

Virtual reality

The majority of the virtual reality experiences presented by Montréal en Histoires are free and require no additional equipment. Indeed, Montréal en Histoires makes this technology accessible to all thanks to free self-service terminals.

Furthermore, users who have a virtual reality headset can go to Place d’Armes in order to experience the virtual reality of Montréal en Histoires–Cité Mémoire. Nevertheless, for those who do not own a headset, it’s still possible to view the video directly on the webpage.

Visit the Virtual Reality webpage to see the different sites where the Montréal en Histoires virtual reality terminals are located.

Good news—the virtual reality video is accessible on Montréal en Histoires’s website: www.montrealenhistoires.com/en/vr-2/. Although it’s not in 360 degrees, you’ll still be able to learn about the history behind the Cité Mémoire creation.

The use of the terminals and the virtual reality headsets includes certain restrictions and recommendations. We invite you to read these restrictions and recommendations before embarking on the experience. (https://www.montrealenhistoires.com/wp-content/uploads/2017/12/Restrictions-recommendations-VR-MEH_ENG.pdf)

For security reasons, the use of the virtual reality terminals is strictly reserved to visitors aged 13 and over.

We invite you to read the restrictions and recommendations related to virtual reality before embarking on the experience. (https://www.montrealenhistoires.com/wp-content/uploads/2017/12/Restrictions-recommendations-VR-MEH_ENG.pdf)

All of the Montréal en Histoires virtual reality experiences are free, as are the mobile app and the Cité Mémoire creation.